Is Your Zoom Up-to-Date?

An update to Zoom was released on November 16, 2020 version. Upgrade (here’s HOW to upgrade) to version 5.4.3(58887.1115) when you can. Why?

Changes to existing features

  • Non-video meeting interface will appear the same as a video meeting with video off 
    Meetings scheduled with video off will now just show profile pictures or names, rather than the plain screen with meeting info and options.

New and enhanced features

  • Meeting/webinar features
    • Share multiple programs at once 
      Users can select multiple desktop programs at once for sharing, instead of sharing their entire desktop. Other programs and unoccupied areas in the desktop will not be visible to the viewer. The sharer will always know which applications they are sharing by an extensible green border. Only the user employing this feature will need to be on version 5.4.3, viewers can be connected with older versions.
  • Meeting features
    • Enhanced in-meeting user abuse reporting 
      Simplified process for meeting hosts and attendees to report abuse to Zoom.
    • Suspend participant activity 
      New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording.
  • Chat features
    • Pin chat messages 
      Users can pin a message in a channel, which is displayed at the top of the channel. Pins can be removed, replaced, or hidden. A log of pinned messages is accessible in the channel options panel.

Questions? Need help? No problem! Contact the ITS Information Desk at 540.458.4357 (HELP) or email

Keep Zoom Up to Date!

Zoom regularly provides new versions of their desktop PC and Mac client. These updates add new features, provide bug fixes, and enhance security. As such, it’s important to keep the program up-to-date.

Here’s how to check for updates: 

  1. Sign in to Zoom desktop client.
  2. In the upper right hand corner, click your profile picture, then click on Check for Updates.
  3.  If there is an update available, click on Update, then Install.

Or watch below! (Must log in with W&L credentials.)

If you see this error message:

Zoom error - auto update disabled

then Zoom was installed through the Addigy Self-Service. Don’t panic! Just follow these steps:

  1. Click on the Addigy icon (in red below) in your task bar and select Install Software:
    :Addigy icon
  2. Under the Install tab (on the left), scroll down until you find Zoom. Click on the Install button.
    Addigy self-service Install tab

Need help? Contact the ITS Information Desk at 540.458.4357 (HELP) or email