Is Your Zoom Up-to-Date?

An update to Zoom was released on November 16, 2020 version. Upgrade (here’s HOW to upgrade) to version 5.4.3(58887.1115) when you can. Why?

Changes to existing features

  • Non-video meeting interface will appear the same as a video meeting with video off 
    Meetings scheduled with video off will now just show profile pictures or names, rather than the plain screen with meeting info and options.

New and enhanced features

  • Meeting/webinar features
    • Share multiple programs at once 
      Users can select multiple desktop programs at once for sharing, instead of sharing their entire desktop. Other programs and unoccupied areas in the desktop will not be visible to the viewer. The sharer will always know which applications they are sharing by an extensible green border. Only the user employing this feature will need to be on version 5.4.3, viewers can be connected with older versions.
  • Meeting features
    • Enhanced in-meeting user abuse reporting 
      Simplified process for meeting hosts and attendees to report abuse to Zoom.
    • Suspend participant activity 
      New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording.
  • Chat features
    • Pin chat messages 
      Users can pin a message in a channel, which is displayed at the top of the channel. Pins can be removed, replaced, or hidden. A log of pinned messages is accessible in the channel options panel.

Questions? Need help? No problem! Contact the ITS Information Desk at 540.458.4357 (HELP) or email

Images in Canvas aren’t appearing in Safari!?!??


Sadly, there is an on-going issue with Safari 13.1 and later versions with displaying images and downloading files. Canvas engineers are currently working on a solution for this issue.

Until Canvas releases a fix, you may avoid errors by disabling cross-site tracking prevention in Safari when using Canvas:

On Mac:

  1. Open Safari.
  2. Go to the Safari menu and select “Preferences…”
  3. Click on Privacy.
  4. Uncheck “Prevent cross-site tracking”:

    Prevent cross-site tracking in Safari on a Mac

On iOS:

  1. Open Settings.
  2. Scroll down the list of headings on the left and choose Safari.
  3. Uncheck “Prevent Cross-Site Tracking” (under Privacy & Security).

If disabling cross-site tracking doesn’t resolve the issue, please try the latest version of Chrome or Firefox. (Stinks, we know.)

Need assistance with Safari or Canvas? Contact the ITS Information Desk at 540.458.4357 (HELP) or email


How to copy content from one Canvas course to another!

Need to copy course content in Canvas such as Assignments, Discussions, Quizzes, Files, Modules, and/or Pages from a sandbox course or an official Fall term course into the official Winter Term course shell that ITS has created for you?  Here’s how!

Open Settings

In Course Navigation, click the Settings link.

Import Content into Course

Import Content into this Course button

Click the Import Course Content link.

Select Content Type

Import Content from Blackboard

In the Content Type drop-down menu, select the Copy a Canvas Course option.

Search for a Course

Select Institution

In the Search for a course drop-down menu [1], select the course you would like to access. Courses are ordered alphabetically by most recent term. You can also choose to include completed courses by selecting the completed courses checkbox [2]. The Include completed courses checkbox is selected by default.

To search for a course by name, enter the name in the Course Name field [3]. Click the name of the course when it appears.

Note: If you have access to more than 100 courses, the search page only displays the Course Name field.

Select Migration Content

Select Course

To import all content from the course, select the All Content radio button [1].

If you want to select specific content, click the Select specific content radio button [2].

Note: If you select the specific content option, you are required to select the content you want to import after you review the remaining page options. After you start importing the content, the import selection cannot be canceled.  

Adjust Events and Due Dates

Select Course

If you want to adjust the due dates associated with the course events and assignments, click the Adjust events and due dates checkbox.

Import Course

Import Course

Click the Import button.

View Current Jobs

Course Extraction Email

The Current Jobs section displays the status of your import. Running reports display a progress bar indicating the time remaining to complete the import [1].

If you chose to select specific content in your course, the current job will show as Waiting for Select [2], which means you must select the content you want to import.  *** THIS IS OFTEN WHERE FOLKS GET CONFUSED BECAUSE THEY’VE NOT YET SELECTED WHAT TO IMPORT SO NOTHING HAPPENS ***

The import may also display other status indicators as part of the import process. Learn more about course import statuses.

View the content from any completed imports by accessing any link in Course Navigation.


Need assistance? Contact the ITS Information Desk at 540.458.4357 or email

If there’s one tweet you need to read, read THIS one!

Thematically, it sounds as if instructors are embracing:

  • Zoom office hours in place of — or in addition to — face-to-face office hours
  • greater flexibility (soft deadlines/due dates, choices/alternatives in projects)
  • collaborative annotating of readings (Perusall,
  • open book and open note quizzes and tests OR shifting from tests to assignments/projects
  • scheduling “break days” into the syllabus
  • allowing themselves to be “real” (allowing pets to show up on camera)
  • actively checking in on how students are doing physically/emotionally/mentally 

This thread is pure gold. Many thanks to Professor Dennie for asking this great question!

BONUS: W&L Peeps You Should be Following on Twitter (If we’ve missed someone, please let us know!)

Watch the final Pedagogy and (perhaps you have) Pizza workshop of 2020!

[must log in with W&L credentials]

Many, many, many thanks to the wonderful W&L students Julia H., Troy L, Natasha G., Nicky D., and Emma W. who were willing to share their experiences and opinions. We are all deeply grateful for your willingness to tell us honestly how your classes have gone. 

To all W&L students, please know that faculty and staff SEE you and we HEAR you. We CARE about you as people, not just students, and we are HERE for you. We WILL get through this together. ❤️ 


Taking time to connect with each student not only helps maintain relationships but also allows us an opportunity to gather important data to inform our assessment. It gives US feedback on the effectiveness of what we are doing. In a bricks and mortar environment, this would be equivalent to informal checkins through the day or the kind of personalised conversations we have when we confer with students individually and in small groups. 

By scheduling regular check-ins with our students, we gather data that can inform plans for ‘where to next’ for their learning.  

Check out this great resource  (.PDF) compiled from the audience of “Inquiry by the Fire” with Kimberly Mitchell, Trevor Mackenzie and Kath Murdoch.

What is that new icon in the global navigation menu in Canvas?

Ever wish you had a quick way to find the last page you visited in Canvas? Now you can! Check out the new Recent History link/button in your Global Navigation menu.

The Global Navigation menu now includes a Recent History link/button (under Inbox). This History link/button displays the most recent pages viewed in Canvas up to the last three weeks. Page content is displayed by title.


Questions? Contact the ITS Information Desk at or 540.458.4357 (HELP).

Oooh! Access to electronic version of Derek Bruff’s “Intentional Tech”

H/T to Kaci Resau for sharing a link to an online version of “Intentional Tech: Principles to Guide the Use of Educational Technology in College Teaching“, our Winter 2021 selection for the Pedagogy, Books, and Java book club:

BONUS! You can even download up to 69 pages as a PDF to read on your laptop/computer/mobile device/tablet! 

There’s still space for additional faculty and/or staff members to join PB&J and receive a free paperback copy of the book. Please contact Helen MacDermott and sign up for our three Zoom meetings — all at 12:30 PM EST on Jan 21, Feb 16, and Mar 11, 2021 — at

Still time to register for Tuesday’s Pedagogy and (perhaps you have) Pizza!

Pedagogy and perhaps you have) Pizza

Join Dr. Chanelle Wilson, Assistant Professor of Education and Director of Africana Studies, at Bryn Mawr College, as she facilitates a journey toward deconstructing colonization and racism in the classroom via Zoom next Tuesday, October 13 at 12:30 PM EST.

The session series will provide background information about the intersections of colonization and race, specifically in the context of classrooms and social interactions, at small liberal arts institutions. We will further our exploration with the opportunity to engage in subsequent interactive small group sessions to deepen engagement, skill exploration, and strategy building. The follow-up sessions will focus on locating ourselves in oppressive structures with the analysis of current syllabi and classroom practices and working collaboratively to implement principles and practices of decolonization and anti-racism to disrupt and dismantle institutionalized systems.

Participants will leave this series with products ready to implement, immediately, or at minimum, in Spring 2020.

There is work to be done, and you are invited into the movement.

Sign up at