HELP! Why isn’t my Qualtrics workflow working!?!

When setting up a workflow in Qualtrics, especially for the purpose of sending automated email notifications, it’s crucial to understand what a workflow is and the significance of certain settings within this tool.

A workflow in Qualtrics is a sequence of tasks that are executed based on specific triggers or conditions, often without manual intervention once the workflow is configured. These workflows are particularly useful for automating repetitive tasks, such as sending out email notifications to a designated recipient or group of recipients whenever a new survey response is submitted. This functionality ensures that the relevant parties are promptly informed about survey participation, potentially allowing for immediate follow-up or action.

However, for the workflow to work, the “From Address” in the email task settings MUST remain as the default address: survey@wlu.edu.

Screenshot of the email screen in Qualtrics when creating an email task. The 'To' field is pre-filled with a dynamic field placeholder, while the 'From' address, survey@wlu.edu, is highlighted with a red dashed circle around it.

This default address is set to ensure deliverability and compliance with email policies because it’s linked to the university’s email server configurations and helps to prevent emails from being flagged as spam.

While you might be tempted to edit the “From Address,” keep it as-is. Let the default do its thing. Modifying survey@wlu.edu will result in email notifications not being sent.

So, if you’re following the Setting Up an Email Task instructions, W&L users MUST ignore step 10. YOU CANNOT EDIT THE FROM ADDRESS!

Have questions or need help with Qualtrics? Contact the ITS Information Desk at help@wlu.edu, call 540.458.4357 (HELP), or stop by the ITS Information Desk on the Main Level of Leyburn Library.

3 Techniques to Keep Your Students’ Attention

Insights from “3 Ways to Keep Your Audience Focused During a Presentation” by Matt Abrahams, lecturer in organizational behavior at Stanford Graduate School of Business and author of “Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot.”

Harvard Business Publishing Education | A blue coffee mug and teal tea cup | The Faculty Loungepurple ball stuck in a wire coil

1. Find opportunities for physical engagement

“Where the body goes, the brain will follow,” says Abrahams. Anything that gets your students doing something with their bodies will create engagement. So whether you are teaching in person or virtually, think about how you can include physical engagement in your class—and, of course, always consider your students with limited mobility.

For example, you can have your class click something on their screens, raise their hands, or use virtual reactions. All of these require students to become participants in your communication, not just observers, says Abrahams.

“A simple invitation to ‘Turn to the person next to you and greet them’ or ‘Read what is on the slide and share your thoughts’ can get them involved,” he says.

To learn more about how to physically engage your students either in person or virtually, read the Inspiring Minds article “10 Creative Ways to Better Engage Your Students.”

2. Foster consistent mental stimulation

Our students have a lot on their minds, so it’s easy for them to zone out or multitask during class time. We must foster cognitive engagement to overcome this. Abrahams recommends these simple approaches:

  • Ask questions throughout class. “When you ask a question, people almost automatically start to consider their answer, thereby moving them from passive listening to active participation,” he says.
  • Incorporate provocative statements and data. “Provocative statements or compelling data ignite curiosity and encourage your audience to internally ask their own questions,” he says. When introducing an idea to your class, try leading with a story that is personal or has engrossing details.
  • Introduce smart analogies. “Analogies are where we compare what we know to what we don’t know; in other words, we use the familiar to explain the unfamiliar,” he says. “Invoking analogies invites involvement by making us actively think.” Just make sure to use analogies that your students can relate to or understand.

To learn more about the power of good storytelling in the classroom, read the Inspiring Minds article “Educators’ Most Effective Attention-Grabbing Techniques.”

3. Use compelling language

Linguistic engagement is when you use inclusive words, language that conjures the past or future, and references to shared perspectives or experiences, says Abrahams. Let’s examine all three:

  • Inclusive wording means inviting people into your communication. “For instance, we’re hardwired to perk up when we hear our own name, as well as when we hear the word ‘you,’” says Abrahams. Mention students’ names, “and use phrases like ‘As you know…’ or ‘You may be wondering…’ or ‘Today, you will learn…’”
  • Time-traveling language takes people from the present into the future or the past. “You can use phrases like ‘Imagine…’ or ‘What if you could…’ or ‘Picture this…’ to take people into the future,” says Abrahams. “‘Remember when…’ or ‘Think back to when…’ will take people into the past.”
  • Shared experiences or beliefs create common ground with students. For instance, highlighting your own personal values or referencing a past shared experience can draw students in, much like when you and your friends or family share old stories and jokes, says Abrahams.

To learn more about engaging students through language, read the Inspiring Minds article “What Educators Can Learn from Comedians.”

Combine these techniques for better engagement

If you combine these three techniques in your classroom, it’ll enhance their effect.

Using polls is a prime example, says Abrahams. “Polling is a great way to get both brains and bodies involved with a triple-whammy of activity,” he says. “It works with a poll question as simple as ‘By show of hands, which of the following do you believe is the most important element of XYZ?’ The synergy of the physical, mental, and linguistic engagement techniques deployed in this one question gets attendees out of neutral and in the flow with you.”

Abrahams notes that when polling, it’s imperative to do the following:

  • Tell your students how to respond (e.g., “By show of hands…” or “Type into the chat…”).
  • Comment on the responses you get (e.g., “That’s what I expected . . . about half of you,” or “Wow, that is everyone”). If you fail to comment, your class “might feel tricked into complying, or worse, that you did not care about the answer and were just using the poll as a gimmick.” Interested in polling in the classroom? Request a Poll Everywhere account!

Conveying your message in the most compelling way

Our work and our words are important; we’re training the next generation of leaders. So we must make an effort to ensure that our teachings are not just heard, but also resonate. These physical, mental, and linguistic engagement techniques will help you gain your students’ attention—and sustain it.

How Do I Request Tech Assistance? A Handy Guide to Requesting Technology Help

Picture this: Your desktop computer/laptop/iPad/iPhone is throwing a tantrum and you’re about to call the ITS Information Desk at 540.458.4357 or tap out a furious email to help@wlu.edu

We get it. Encountering technical difficulties is incredibly frustrating, particularly when you have WORK to do! However, the key to resolving tech issues efficiently lies in the way you request help.

Here are a few tips to guide you in submitting an effective tech support request:

  • Precision is Key: When confronted with a tech issue, describing the problem as precisely as possible accelerates the resolution process. Instead of stating, “My computer is acting up,” aim to provide a detailed snapshot of the issue. For instance, are you grappling with an unresponsive application? Is your computer failing to establish a Wi-Fi connection? Specifics are the lifeblood of swift and efficient problem-solving.
  • The Route to The Glitch: Recount the actions you took before the problem reared its head. Be detailed about the process that leads to the issue. Providing a clear sequence of events helps us walk in your digital footsteps, which significantly aids in diagnosing the issue and mapping out the most efficient path to resolution.
  • System Specifications Matter: Tech problems can sometimes be shy creatures, emerging only in specific environments. Sharing your operating system (i.e. Windows 10, MacOS Ventura, etc.) and/or browser details (Firefox, Chrome, Safari) can offer vital clues. What’s the program that’s causing the issue and its version number? Document any troubleshooting steps you’ve already taken. Jot these details down before you embark on your tech support quest. This info could be the key to unlocking the mystery behind your tech issue.
  • Capture Error Messages: If your screen displayed any error messages, don’t disregard them. These cryptic messages often carry within them the diagnosis of the issue. Always include them in your request, even better if you can provide a screenshot. (Here’s how to take a screenshot!) These messages can be the breadcrumbs leading to the root of the problem.
  • Impact & Regularity: Last, but by no means least, outline how frequently the issue occurs and its impact on your work. Is it a minor annoyance or a major roadblock? This information assists in prioritizing your request and gives us a sense of the problem’s magnitude.

The art of effective communication with tech support lies in delivering a clear, comprehensive picture of your predicament. With these tips at your disposal, you’re well equipped to turn any technical hiccup into a stepping stone towards an even smoother digital journey.

Remember, the next time a tech issue arises, a well-crafted help request is your most powerful tool. Your future self, sailing smoothly in the digital sea, will certainly thank you!

P.S. One final tip … remember to keep your emotions in check. Yes, tech issues are as welcome as a porcupine in a balloon factory, but turning into an emotional whirlwind won’t help anyone. The ITS support person on the other end didn’t design the troublesome software or hardware. Keep calm, dial on, and with a bit of luck, your device will be back to behaving itself in no time.

Need tech assistance? Contact the ITS Information Desk at 540.458.4357, email help@wlu.edu, or stop by the ITS Information Desk on the Main Level of Leyburn Library!

5 Text Prompts for ChatGPT that Professors Need to Try!

Dr. Ethan Mollick and Dr. Lilach Mollick are at it again! Their latest paper, Using AI to Implement Effective Teaching Strategies in Classrooms: Five Strategies, Including Prompts, is a FANTASTIC resource for instructors looking for guidance to integrate AI into their teaching practice.

No time to read it? Then check out Dr. Mollick’s summary of these approaches.

Don’t have time for that either? OK, then scroll down for *just* the prompts and examples that we tried.

Strategy 1: Examples created by AI

Prompt #1: “I would like you to act as an example generator for students. When confronted with new and complex concepts, adding many and varied examples helps students better understand those concepts. I would like you to ask what concept I would like examples of, and what level of students I am teaching. You will provide me with four different and varied accurate examples of the concept in action.”ChatGPT prompt (by Ethan Mollick): I would like you to act as an example generator for students. When confronted with new and complex concepts, adding many and varied examples helps students better understand those concepts. I would like you to ask what concept I would like examples of, and what level of students I am teaching. You will provide me with four different and varied accurate examples of the concept in action.

Strategy 2: Explanations created by AI

Prompt #2: “You generate clear, accurate examples for students of concepts. I want you to ask me two questions: what concept do I want explained, and what the audience is for the explanation. Provide a clear, multiple paragraph explanation of the concept using specific example and give me five analogies I can use to understand the concept in different ways.”ChatGPT prompt (by Ethan Mollick): You generate clear, accurate examples for students of concepts. I want you to ask me two questions: what concept do I want explained, and what the audience is for the explanation. Provide a clear, multiple paragraph explanation of the concept using specific example and give me five analogies I can use to understand the concept in different ways.

Strategy 3: Using AI to develop low-stakes tests

Prompt #3: “You are a quiz creator of highly diagnostic quizzes. You will make good low-stakes tests and diagnostics. You will then ask me two questions. (1) First, what, specifically, should the quiz test. (2) Second, for which audience is the quiz. Once you have my answers you will construct several multiple choice questions to quiz the audience on that topic. The questions should be highly relevant and go beyond just facts. Multiple choice questions should include plausible, competitive alternate responses and should not include an “all of the above option.” At the end of the quiz, you will provide an answer key and explain the right answer.”

ChatGPT prompt (by Ethan Mollick): You are a quiz creator of highly diagnostic quizzes. You will make good low-stakes tests and diagnostics. You will then ask me two questions. (1) First, what, specifically, should the quiz test. (2) Second, for which audience is the quiz. Once you have my answers you will construct several multiple choice questions to quiz the audience on that topic. The questions should be highly relevant and go beyond just facts. Multiple choice questions should include plausible, competitive alternate responses and should not include an "all of the above option." At the end of the quiz, you will provide an answer key and explain the right answer.

Strategy 4: Assessing what students know, and what they are confused by

Prompt #4: “I am a professor who wants to understand what students found most important about my class and what they are confused by. Review these responses and identify common themes and patterns in student responses. Summarize responses and list the 3 key points students found most important about the class and 3 areas of confusion: [Insert material here]”

For this example, you’ll need to have student input collected through a classroom assessment technique such as an exit ticket, 1-minute paper, or muddiest point activity. 

Strategy 5: Distributed practice with AI

Prompt #5: “You are an expert instructor who provides help with the concept of distributed practice. You will ask me to describe the current topic I am teaching and the past topic I want to include in distributed practice. You will also ask me the audience or grade level for the class. Then you will provide 5 ideas about how include the past topic into my current topic. You will also provide 3 questions I can ask the class to refresh their memory on the past topic.”

ChatGPT prompt (by Ethan Mollick): You are an expert teacher who provides help with the concept of distributed practice. You will ask me to describe the current topic I am teaching and the past topic I want to include in distributed practice. You will also ask me the audience or grade level for the class. Then you will provide 5 ideas about how include the past topic into my current topic. You will also provide 3 questions I can ask the class to refresh their memory on the past topic.

Read me now so you’ll know what to do if your laptop accidentally gets wet!

Nearly empty glass of water with its contents spilled on to a laptop

Nooooooooooo! You just knocked your water bottle over and liquid is gushing all over your MacBook Air.  What should I do?!?!

First off, don’t panic. Stay calm—act fast and it’s definitely possible to salvage your device. 

Now shut off your laptop immediately. Do NOT try to continue to do any work. The quicker you can power down the machine, the better chance you have of saving it.

If it’s plugged in, unplug it, then press and hold the Power button for 5 seconds or longer until it shuts down completely. Also unplug everything – your mouse, USB drives, any cables, etc. – connected to your laptop. You don’t want anything to try and draw even a trickle of power from the system.

Next, open your laptop and turn it upside down to allow any liquid to escape, but don’t shake it. Use paper towels, an absorbent towel, or lint-free absorbent fabric to gently dry off any wet surfaces. 

Once you’ve removed as much water as possible, leave the laptop open to give it as much ventilation as possible. Do NOT use a hair dryer or any type of heating device as this could  permanently damage the internal components. Also do NOT try to submerge your laptop into dry, uncooked rice – rice getting stuck in and around the components of your laptop isn’t going to help!

Here’s the hard part … walk away from it, and let it air dry for AT LEAST 24 HOURS.  If you try to power your device on  before it’s ready, you’re asking for trouble. That can cause a massive short in your system and absolutely wreck your laptop. (If you really and truly can’t give it 24 hours, then let it dry for 4 hours. 4 hours, you can do that!)

Need help? Contact the ITS Information Desk at 540.458.4357, email help@wlu.edu, or stop by the Main Level of Leyburn Library!

How to Avoid Technology Disasters During Exams!

It’s the LAST week of classes! Correct me if I’m wrong, but there is no time for any tech-related mishaps/fails/malfunctions of any kind. 

ITS Academic Technologies recently hosted a workshop for students about very important technology tips that can potentially prevent unnecessary disasters during this extremely stressful time leading up to finals week.

If you missed it, fear not! We recorded the session. Log in to YuJa above with your W&L credentials above to watch!

Why Audio Transcription Matters

pink, purple, and blue soundwave forms

Audio transcription is the process of converting audio (or video) content into written text

Between brainstorming and planning, writing and recording, editing and mixing, you’ve put in a significant amount of time and effort to create a podcast. Why would anyone want to pile on the additional work of generating a word-by-word account of that incredible episode?!?

Consider this: you’ve already put in a significant amount of time and effort — not to mention blood, sweat, and tears — to create a totally amazing podcast, right? Now, all you need are listeners! Don’t you want your podcast to be as accessible and discoverable as possible?

According to the National Institute on Deafness and Other Communication Disorders, 37.5 million American adults aged 18 and over report some trouble hearing. 30 million Americans aged 12 years or older has hearing loss in both ears, based on standard hearing examinations. 

Not only does audio transcription make it possible for a user who is hard of hearing to engage with your content, it can also clear up confusion caused by regional dialects or unavoidable background noise wherever a listener may be.

Having a text transcript available on your website also invites search engines like Google to crawl, and index your content, making your podcast findable to your dream audience! Who wouldn’t want more search traffic and visitors?

An audio transcript creates a better experience overall for all users. New and existing listeners can give a transcript a quick look  before committing to listening to the full podcast. It’ll also be easier for your audience to search text to find some fascinating/interesting/thought-provoking tidbit rather than try to located the snippet in the audio itself.

If we’ve sold you on the value of audio transcription, listen up, because there’s a quick and painless way to create a transcript!

Did you know the online version of Word can transcribe audio that you record directly within Word? Better yet, if you already have a .wav, .mp4, or .mp3 file, you can simply upload it to Word and have it transcribed for you? Microsoft’s AI will even identify different speakers and organize the conversation into sections that you can easily edit and ultimately insert into a Word document. Pretty nifty, right?

Check out the official Microsoft Help Guide: Transcribe your recordings.  We’ve tested it and can verify that it works great!

Happy Transcribing!

NOTE: You are limited to five hours per month for uploaded audio; there is no transcription limit for audio recorded within Word on the web. English is the only language that is currently supported. You MUST use either the latest version of Microsoft Edge or Google Chrome.

Have questions? Need help? Email the ITS Information Desk at help@wlu.edu, call 540-458-4357 (HELP), or stop by the ITS Information Desk on the Main Level of Leyburn Library.

3 Ways to Find Awe and Fight the Mid-Semester Slump

green, yellow-green, yellow, orange, red, and dark red maple leaves overlapping each other against wood background

When mid-semester hits, we often find ourselves searching for ways to calm our anxieties and refresh our energies. One potentially powerful intervention is to cultivate our experiences of awe.

University of Michigan psychologist Ethan Kross defines awe as “the wonder we feel when we encounter something powerful that we can’t easily explain.” Often the things that bring us awe have an element of vastness and complexity: Think of a starry night sky, an act of great kindness, or the beauty of something small and intricate. These moments of marvel give us more than just goosebumps; they help us tap into something larger than ourselves and, in the process, lower our heart rate under stress by silencing our mental chatter and worries. They can also increase our desire to connect with and help others.

Here are three ways to cultivate this sense of awe in your everyday life. Next time you’re feeling unmotivated or uninspired, we hope you’ll block off some time to try one.

1. Step away from your work and go on a short “awe walk”

A simple and powerful way to experience awe is to (if possible) step away from your computer or pause between classes and take an “awe walk.” Take 20 minutes to wander and be curious, observing the everyday beauty around you—even if in a familiar place such as your yard or neighborhood. Try to notice places and things you may typically rush past—a bee flitting from flower to flower, for example.

Even better, take an awe walk in a natural landscape. Research shows that walks in nature, compared to urban environments, have a greater positive effect on our mood and well-being. Nature is an immersive experience of growth and resilience; it can be a powerful source of wonder. Nature’s rhythms remind us that we are a part of the natural world, and we too are enduring.

2. Create an “awe playlist” of inspirational works

If you can’t step away, take advantage of the wonders at your fingertips on the web. Several studies have shown that videos can stimulate awe. Perhaps you’re inspired by documentaries such as Free Solo, Planet Earth, or My Octopus Teacher. Maybe Amanda Gorman’s “The Hill We Climb” makes you tingle. The harmony and complexity of music or recorded live performances can also elevate and inspire awe.

Create your own personalized “awe playlist” of videos or music, and when you’re feeling stuck, spend a few minutes being drawn into what you’re seeing and hearing. Invite moments of awe by asking the simple question, “What’s beautiful here?”

3. Seek out positive stories about the human spirit

You can also tune into news outlets that spread good news—particularly acts of kindness, generosity, and perseverance. Keep a file of stories about the goodness, benevolence, and decency of the human race. Tap into it when you are feeling overwhelmed or depleted and want to be elevated. A simple story of one person making a difference can inspire you.

We spend much of our time as educators making our voices heard. It can feel counterintuitive to engage in something that may stimulate feelings of smallness. But doing so through a positive experience of awe can, in the end, bring us that sense of grounding we’re searching for, along with energy, inspiration, and resilience.

Read the full article by David P. Fessell and Karen Reivich.

Quick Guide for Students: How to Request a Space in 25Live

You need a quiet place to study and you spot an empty room. Nobody’s inside and you don’t see anyone stuff in there either. Best of all, there’s a door, so you can CLOSE it and get a little privacy.  Score!

You march in, plop your backpack onto the ground, take off your mask, and kick off your sneakers. Ten minutes later, your laptop is open, notebooks scattered all over, and you’re swiping through TikTok when the door suddenly opens. The intruder says, “Uh, sorry, but, I’ve reserved this room …” as you spring to your feet. 

Ugh! Time to vacate!

In case you didn’t know, 25Live is the official web-based tool for scheduling University events and assigning rooms to them, including academic classes.

All W&L faculty, staff, and students have access to 25Live. Using the latest version of Firefox, Chrome, or Edge, log in with your W&L credentials at 1) myapps.wlu.edu, then click on the 25Live “tile” OR 2) go.wlu.edu/25live

Here’s a quick video (<6 minutes) about how to log in and request a space! 

It’s IDEAL and STRONGLY RECOMMENDED to submit your request with as much advance notice as possible and to allow 24-48 hours for space approvers to approve (or deny) your request

That said, we totally understand that you might need a room ASAP.

If that’s the case, you’ll want to request an auto-approved space. These spaces are automatically reserved, if available at the desired time and date. You do not have to wait for approval.

All Auto-Approved Spaces (must log in with W&L credentials to view)

Quick List of Auto-Approved Spaces 

Click on the URL to see additional details about the space.

Other great study spaces that do require approval

If you need help or have questions about 25Live, contact the ITS Information Desk at 540.458.4357 (HELP), email help@wlu.edu, or stop by the ITS Information Desk on the Main Level of Leyburn Library.

 

Digital Exit Tickets

What’s an Exit Ticket?

pink exit ticketAn exit ticket is simply a question posed to all students at the end of class/the week/unit of study.

Student responses provide you with immediate insight that you can use to assess students’ understanding, monitor their questions, or gather feedback on your teaching and, if necessary, adjust or adapt your instructional strategies.

In  Art and Science of Teaching/The Many Uses of Exit Slips, Robert J. Marzano suggests 4 different types of prompts for exit tickets:
 

Provide formative assessment data:

    • What was the big idea of today’s lesson?
    • What was the most important thing you learned in today’s class? Why is it important?
    • What is the most difficult question you have about what you learned today?
    • How could the knowledge you learned today be used in the real world?
    • What’s one thing you want to practice again?
    • What are you struggling to understand at the moment?

Stimulate student reflection/analysis:

    • What could you have done today to help yourself learn better?
    • What part of the lesson surprised you?
    • Which part of today’s lesson was most interesting?
    • I used to think but now I know…
    • What is something you weren’t sure about at the start of class but understand now?
    • Imagine a friend missed class today. How would you explain what we covered in 25 words or less?
    • If you were creating a quiz about today’s class, what are two questions you’d include?
    • How can you apply something you learned today to another class or subject?
    • How can you apply what you learned today to your own life?

Focus on instructional strategies:

    • How did the group work today help you understand the content? What are some things you’d like to see during group work in the future?
    • We did a concept map activity in class today. Was this a useful learning activity for you? Why or why not?
    • Did you value the group activity today? Do you think the activity or task would have been better done alone?
    • Which of the readings was most helpful in preparing you for class? Why?

Offer open communications:

    • What could I do differently to help you understand better
    • What is one thing you’d like me to explain more clearly?
    • What’s one change we could make to the way we learn in this class?
    • What’s one thing you’d like me to START doing in class?
    • What’s one thing you’d like me to STOP doing in class?
    • What’s one thing you’d like me to CONTINUE doing in class?

Ideally, exit tickets are no more than one or two short, open-ended (when possible) questions that take students less than 5 minutes to complete. 

Tools you can use to implement exit tickets

Microsoft Forms

 

Microsoft Forms example of an exit ticket form
Click this image to view this one question Exit Ticket form


Poll Everywhere

Poll Everywhere one question exit ticket survey

3 question Exit Ticket survey in Poll Everywhere

Need a Poll Everywhere account? Email the ITS Information Desk at help@wlu.edu or call 540.458.4357 (HELP).

Polling for Zoom meetings

  1. Enable Polls in Zoom
  2. Create a Poll
  3. Launch a Poll

Anonymous Ungraded Survey in Canvas

Exit Ticket survey in Canvas


Flipgrid

My Ah-ha Moment! Flipgrid exit ticket
Click to view this Flipgrid exit ticket!


Do you use exit tickets in your class? Have they been helpful? If you have any thoughts to share, we’d love to hear ’em!