Sadly, there is an on-going issue with Safari 13.1 and later versions with displaying images and downloading files. Canvas engineers are currently working on a solution for this issue.
Until Canvas releases a fix, you may avoid errors by disabling cross-site tracking prevention in Safari when using Canvas:
- Open Safari.
- Go to the Safari menu and select “Preferences…”
- Click on Privacy.
- Uncheck “Prevent cross-site tracking”:
- Open Settings.
- Scroll down the list of headings on the left and choose Safari.
- Uncheck “Prevent Cross-Site Tracking” (under Privacy & Security).
If disabling cross-site tracking doesn’t resolve the issue, please try the latest version of Chrome or Firefox. (Stinks, we know.)
Need assistance with Safari or Canvas? Contact the ITS Information Desk at 540.458.4357 (HELP) or email firstname.lastname@example.org.